Humana Military Tricare Phone Number

Do You Need Health Care Advice While Traveling

Humana Military Beneficiary Self-Service Tutorial | Claims and EOBs

Contact the MHS Nurse Advice Line for care advice at any hour or day of the week. We can assist you in finding local care services as necessary.

If youre traveling overseas, you may contact the MHS Nurse Advice Line for health care advice. If you need care outside the military health system, the MHS Nurse Advice Line will coordinate with the TRICARE Overseas Managed Care Support Contractor.

Get Started With Tricare Prime

You’ll be notified by your regional contractor when your enrollment is processed. Once enrolled, you can log in to milConnect to download your enrollment card and get your PCMs name and telephone number.

You will need to re-enroll and begin paying annual enrollment fees to continue coverage. > > Learn More about Retiring

To download an enrollment form, right-click and select to “save-as” or download direct from the WHS Forms Page. For enrollment, use your region-specific DD-3043 form.

Comprehensive Telebehavioral Health Care

Teletherapy

With support from a team of dedicated care coordinators, our behavioral health specialists work with clients specifically matched to their skillset to deliver high quality mental health care through our safe and secure video-enabled platform.

Telepsychiatry

Our prescribers can deliver e-prescriptions virtually through our HIPAA compliant platform, coordinate care with PCPs, and connect with preferred pharmacies so that patients can access the treatment they need in a simple, convenient way.

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Want To Know How To Call Tricare

The tables below list contact information for all TRICARE-related contractors, partners, and Military Health System resources.

Regional Contractors
Humana Military , Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri , New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas , Vermont, Virginia, West Virginia, and Wisconsin. Contractor)	1-800-444-5445
Health Net , Kansas, Minnesota, Missouri , Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas , Utah, Washington and Wyoming. Contractor)	1-844-866-9378

CONUS50 United States, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands: 844-653-4061
OCONUSAreas outside of the 50 United States, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands: 844-653-4060
OCONUS toll: 717-888-7400

Defense Manpower Data Center Support Center

TOL Secure Web Portal Technical Support

What Is The Mhs Nurse Advice Line

The MHS Nurse Advice Line is available 24/7 by phone, web chat, and video chat.

Contact the MHS Nurse Advice Line 24/7 to:

Get evidence-based health care advice from a registered nurse
Find an urgent care or emergency care facility
Receive recommendations for the most appropriate level of care
Schedule same or next day appointments when recommended by a registered nurse and enrolled to a military hospital or clinic
Get an online “absence excuse” or “sick slip” when medically appropriate–subject to service command requirements

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Managed Care Support Contractors

Each TRICARE region has its own managed care support contractor who is responsible for administering the TRICARE program in each region. The MCSCs establish the provider networks and conduct provider education.

If you’re already a TRICARE-authorized provider or if you want to become a TRICARE-authorized provider, call your MCSC or visit the website, listed below.

Region
Claims Information

Become A Tricare Provider

Being a TRICARE provider means that you’re treating America’s heroes the people making sacrifices to keep America strong and safe. On behalf of the Department of Defense, the men and women of our Armed Forces and their families, as well as our retired families, we want to thank you for your desire to become a TRICARE provider. Becoming a TRICARE provider brings with it a higher volume of patients as network providers are placed on the worldwide referral list for all TRICARE beneficiaries.

Va & Tricare Information

What is TRICARE?Does VA participate in the TRICARE Network?

Yes, since 1995, all VA health care facilities have participated as TRICARE Network Providers.
VA can provide care for Active Duty Service Members, military retirees, & family members under their TRICARE benefit – on a space available basis.
Each VA health care facility can serve as primary care manager for TRICARE beneficiaries, but more often TRICARE referrals are used for specialty care.

What VA requirements are there to be TRICARE Providers?

Care can only be made available to TRICARE beneficiaries on a space available basis.
No service provided under the agreement will adversely affect the range of services, quality of care, or the established priorities for care provided to the primary/core beneficiaries of VHA.
VHA USH has certified to VA Sec that caring for TRICARE beneficiaries will not result in denial/delay in providing access to care for any Veteran at that facility.

For TRICARE Information and Assistance

Defense Manpower Data Center:
Defense Enrollment Eligibility Reporting System : 1-800-538-9552
TRICARE East Region: Humana Military 1-800-444-5445
TRICARE West Region: Health Net Federal Services 1-844-866-9378

Websites And Telephone Numbers

Humana Military Beneficiary Self-Service Tutorial | Registration

Health Net Federal Services, LLC TRICARE West Region

HNFS Chronic Care/Disease Management Line1-844-732-2436

Defense Enrollment Eligibility Reporting System 1-800-538-9552

TRICARE Latin America and Canada +1-215-942-8393

TRICARE Active Duty Dental Program United Concordia

Federal Employees Dental and Vision Insurance Program U.S. Office of Personnel Management1-877-888-3337

Wisconsin Physicians Service Military and Veterans Health1-866-773-0404

Continued Health Care Benefit Program 1-800-444-5445

Civilian Health and Medical Program of the Veterans Affairs 1-800-733-8387

Medical Management Support Office at Defense Health Agency, Great Lakes 1-888-647-6676: All services but Coast Guard 628-4379: Coast Guard

Naval Ophthalmic Readiness Activity 887-7611, option 1

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What To Do Before December 31 2022

Follow Humana Militarys instructionsFollow the instructions you received from Humana Military about changing your PCM to a new TRICARE network provider or enrolling in TRICARE Select during TRICARE Open Season. Open Season is November 14 to December 13, 2022. Contact Humana Military at 1-877-414-9950 for more information.

Schedule your Kaiser Permanente appointmentsSchedule any needed appointments with your Kaiser Permanente health care team as soon as possible so your appointments can be completed before the end of the year.

Refill your prescriptionsOrder any needed Kaiser Permanente prescription refills before December 31, 2022, to ensure you have an adequate supply to carry you through this transition. You can easily submit a refill request on kp.org/rxrefill or call the Refill Pharmacy at 770-434-2008. If youre out of refills, email your provider to request a refill.

Save your medical informationDownload any information you want to save from your kp.org accountsuch as test results, immunizations, or after visit summariesbefore December 31, 2022. After that date, youll have limited read-only access to your information until March 1, 2023.

Earn and activate your Wellness Rewards health payment cardComplete the steps to earn your Wellness Rewards health payment card, up to $400.00 per household. You can use any reward you earn in 2022, or any reward you previously earned but havent used, until December 31, 2023. Go to kp.org/tricare/rewards for details.

Tips For Addressing Concerns With Your Tricare Coverage

Editors Note: This article by military and veterans reporter Patricia Kime, with contributions by Karen Ruedisueli, is part of MOAAs 2021-22 TRICARE Guide, brought to you by MOAA Insurance Plans, administered by Association Member Benefits Advisors . A version of the guide appeared in the November 2021 issue of Military Officer magazine.

When your medical care isnt going as you think it should or you have an unexpected bill, the Military Health System and TRICARE can be challenging to navigate.

Health care coverage in general is complicated, said Karen Ruedisueli, MOAAs director of Government Relations for Health Affairs. But the military health system has this unique aspect of direct care in military hospitals and clinics that can be unfamiliar for many younger military families and sometimes creates confusion about where to go for help.

Most military beneficiary medical care and service problems fall into two main categories: issues that arise over medical treatment and concerns over coverage or related claims and payment disputes.

Knowing where to seek help starts with where you receive care.

Choose A Primary Care Manager

You may select a military or network provider as your PCM. If you don’t list a PCM on your enrollment form, we will select one for you.

Military Provider	You may have to enroll at a military hospital or clinic if you live within the facility’s enrollment area.

* You can only enroll online if you live in a Prime Service Area. You need a Common Access Card , DFAS Account, or a DoD Self-Service Logon to log in to the Beneficiary Web Enrollment website.

Military Health System Nurse Advice Line

Tricare Merger: Become Credentialed and Enroll With Tricare East

United States, Guam, and Puerto Rico	Visit MHSNurseAdviceLine.com for web chat and video chat, or dial 1-800-TRICARE , option 1.
Overseas military hospitals and clinics	Contact your local facility or visit MHSNurseAdviceLine.com for web chat, video chat, or to find country-specific numbers.

If you need immediate medical attention, call 911 or your international emergency number or, go to an emergency roomThe hospital department that provides emergency services to patients who need immediate medical attention..

You can use the MHS Nurse Advice Line unless you are enrolled in the US Family Health Plan.

After you reach a nurse, view a secure summary of your health care advice at MHSNurseAdviceLine.com.

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Do You Have Other Health Insurancehealth Insurance You Have In Addition To Tricare Such As Medicare Or An Employer

You can call us for help. If you need to see a doctor, remember:

You must follow the rules of your other health insurance plan first.
Your other health insurance is the primary payer.
If we help you find a doctor, make sure they’re in your other plans network or your care may not be covered.

Take Advantage Of Self

With provider self service, you can verify patient eligibility, create and review referrals and authorizations, submit claims and check claim status, look up codes, view remittances, access pharmacy data by patient, access quality and affordability data and make changes to your provider practice information.

Once youve registered, you will have limited access to the tools and features until you add a provider TIN to your account.

To gain immediate access to all features, add a provider and use a recent referral/authorization to verify the account using the auth/order number and key code. This is the quickest method to gain full access to self-service. There are alternative methods for validating providers, which are given at the time of adding a provider.

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